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Discover My Bags
Each bag I create comes from a deep love for craftsmanship and storytelling. Made with patience, skill, and thoughtful care, every design holds its own story. It is not just about making something to carry, but about creating something that carries meaning. Each piece reflects the beauty of careful work and the spirit of those who choose to carry it. What began as a simple passion has grown into a lasting celebration of craft, connection, and quiet elegance.


Lifetime Craftsmanship Guarantee
When I create a bag, I create it to last. Each piece is made with honest materials and genuine attention to detail. I offer a Lifetime Craftsmanship Guarantee as my personal promise to you. If your bag ever needs repair because of the way it was made, I will take care of it. Your bag is meant to stay with you for many years, just as it was intended.
Customers love my bags!
Questions?
I've got answers
I’m always here to help. Whether you have questions, need support, or just want to chat about the bags, you can reach out anytime.
Available Hours:
Monday to Friday: 9:00 AM to 5:00 PM
Closed on Weekends and Public Holidays
I do my best to reply within 48 hours.
Email: support@joan-bags.com
I want you to feel happy with your bag. If it’s not quite right, you can return it within 14 days from the day you receive it. Just send me an email and I will take care of everything.
Email: support@joan-bags.com
You can pay safely and easily. I accept Amex, Maestro, Visa, MasterCard, Apple Pay, Google Pay, and PayPal.
Each bag is carefully handcrafted in my workshop. I personally select every piece of leather and oversee each step of the process. Every bag is made to last and designed with love and attention to detail.
Leather is a natural material that ages beautifully with the right care. If your bag is made from classic real leather, I recommend using a leather conditioner every few months and storing it in a cool, dry place when you’re not using it. You can find my full care tips in the Leather Care Guide.
If your bag is made from our premium vegan leather, it’s just as easy to maintain, simply follow the steps in my Vegan Leather Care Guide.
And if you’re ever unsure, I’m always happy to offer personal advice.
Yes, I offer free shipping on all orders. Once your bag has been shipped, I will send you a tracking number so you can follow its journey to you.